Returns and Refunds Policy 2019
As a customer of Sam Peacock Studio or website, you are protected by the 2015 Consumer Rights Act. Please read the following information which gives strict guidelines as to the service you can expect.
Having purchased a painting direct from www.samuelpeacock.com
- If you change your mind about your purchase within 14 days of purchasing the painting, you are entitled to a refund of the original price minus postage costs to return this. NOTE HOW TO BE PACKAGED. You then have 14 days from this cancellation period to return your goods. Upon receipt of these in a satisfactory condition, the balance will be returned ( in original currency) to the account from which it was received.
- If on delivery of the painting, it is in a damaged condition, you will be entitled to repair of the painting to as near as perfect condition as possible. You have 14 days to notify me of this happening to take up this part of the guarantee. If it is a large painting (over 1/1m in size) I will usually effect the repair in situ. This can be arranged mutually and will not affect your consumer rights.
- If there is a fault with the painting’s hanging frame within a year of purchase, I will happily look at fixing this for you. This can usually be done in situ. Please contact to arrange a mutually beneficial time for this.
- For repairs to the painting or hanging frame after a year of purchase, a concessionary call out charge is applicable, covering travel and material costs. Please contact me for this service.
Having purchased a commission piece from Sam Peacock Studio directly:
- As having a commission produced is a bespoke choice, you are hereby not entitled to a refund on the painting. You are however entitled to a repair of the item if it has reached you in an unsatisfactory condition due to postage and handling of the goods in transit. If it is a large painting (over 1/1m in size) usually I will affect the repairs in situ. This can be arranged mutually and will not affect your consumer rights.
Consumer Right Act 2015 statement.
“If the item is damaged in transit, the retailer is responsible for the condition of the goods until they are delivered to you, so any damage or breakages en route is the responsibility of them, not the courier”